- ACCOUNTS
1.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account” or “Account“).
1.2 In order to open Your Account for use with the Services, You can:
1.2.1 click on Join Now on the Website and follow the on-screen instructions; or
1.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;
1.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
1.4 In opening Your Account You warrant that:
1.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
1.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
1.4.3 gambling is not illegal in the territory where You reside;
1.4.4 You are legally able to enter into contracts;
1.4.5 You have not been excluded from gambling; and
1.4.6 You have not already had an Account closed by us for any reason.
1.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
1.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
1.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
1.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
- DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
2.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
2.2 For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest.
2.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
2.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact info@metaworldsgaming.com. Any confirmed reductions to your deposit limit will be of immediate effect.
2.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
2.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise canceled;
2.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
2.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
2.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
2.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
2.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee”), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
2.9 LIMITATIONS:
The min. size of deposit is 5 USD.
The min. size of withdrawal is 30 USD.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 100 USD or the equivalent in another currency and up to 7 days in case the requested amount exceeds 100 USD.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
2.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
2.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 10 USD for Visa and 10 USD for Mastercard.
2.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA
Australia
Hongkong
India
Indonesia
Japan
Korea
Malaysia
Singapore
2.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra
Austria
Belgium
Cyprus
Czech republic
Denmark
Estonia
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Netherlands
Norway
San marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United kingdom
2.10.4 Skrill
Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan
Angola
Barbados
Benin
Bonaire
Burkina Faso
Cape Verde
Cuba
Comoros
Djibouti
East Timor
Eritrea
Faroe Islands
French Polynesia
Gambia
Greenland
Grenada
Guadeloupe
Guyana
Iran
Iraq
Japan
Kyrgyzstan
Lao People’s Democratic Republic
Libya
Macao
Martinique
Namibia
Nauru
New Caledonia
Niger
North Korea
Palau
Reunion
Saint Barthelemy
Saint Martin (Sint Maarten)
Samoa
South Sudan
Sudan
Suriname
Syria
Tajikistan
Togo
Turkmenistan
US Minor Outlying Islands
2.10.5 Skrill
Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan
Cuba
Eritrea
Iran
Iraq
Japan
Kyrgyzstan
Libya
North Korea
South Sudan
Sudan
Syria
2.10.6 Skrill
Restricted for Gaming and Binary:
American Samoa (relevant state licenses required)
Brazil
Canada
China (Pr)
Guam (relevant state licenses required)
Hong Kong
Israel
Macao
Puerto Rico (relevant state licenses required)
Northern Mariana Island (relevant state licenses required)
Singapore
Turkey
United Arab Emirates
United States Of America
US Minor Outlying Islands
US Virgin Islands
2.10.7 Neteller
Does not provide service to the following countries:
Afghanistan
Benin
Bonaire
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Djibouti
Equatorial Guinea
Eritrea
Gabon
Gambia
Guinea
Guinea-Bissau
Guyana
Iran
Iraq
Kazakhstan
Kyrgyzstan
Lao People’s Democratic Republic
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mongolia
Montserrat
Myanmar
Nauru
Niger
Niue
Norfolk Island
North Korea
Palau
Papua New Guinea
Saint Barthelemy
Saint Kitts and Nevis
Saint Martin
Sint Maarten
Sierra Leone
Sudan (North and South)
Suriname
Syria
Tajikistan
Timor-Leste
Togo
Turkmenistan
Uzbekistan
Western Sahara
Yemen
2.10.8 Neteller
Requires local license for specific countries:
Australia
Belgium
France
Germany
Japan
Spain
Turkey
UK
- BONUSES
3.1. MetaWorlds Gaming reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by MetaWorldsGaming under regular circumstances.
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. MetaWorlds Gaming has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.
3.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
3.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 20 USD or any other currency equivalent. Any winnings exceeding 20 USD without making a real money deposit will be void and will be kept by MetaWorldsGaming . Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 30 USD. The customer proceeds to play other games and wins 20 USD, totaling 50 USD in the MetaWorlds Gaming cashier. In this case the customer has exceeded the cap of 20 USD winnings, 20 USD will be available for withdrawing and 30 USD will be kept by MetaWorlds Gaming.
3.5. MetaWorlds Gaming reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of MetaWorlds Gaming .
3.6. MetaWorlds Gaming reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
3.7. If a player or a group of players are abusing casino bonuses MetaWorlds Gaming has the right to confiscate any wins thereof and to close the players account(s). Abusive behavior towards bonuses and/or bonus abuse means:
- i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance
- ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility
iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at MetaWorlds Gaming .