- KNOW YOUR CLIENT POLICY
To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
Each document must be sent as a separate image
Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg
When you take your picture:
Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
Your picture must be in focus and all the text easy to read
Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
Your lighting must be good, to stop any glare don’t use flash
We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
1.1. Why do I need to verify my account?
When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
1.2. What do I need to provide?
To verify your age we will accept one of the following documents:
Passport (recommended)
Driving license
National ID Card
Birth Certificate (verification takes up to 24 hours)
Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
Signed Credit Agreement
Utility Bill (less than 6 months old)
Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.
1.3. How can I send you my documents?
The quickest and easiest way to verify your account is online.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email
Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
Open the email account that you used to register for our Website
Open a new email, addressed to info@metaworldsgaming.com
Attach the photos
Enter your account number or username in the ‘Subject’ bar at the top of your email
Press ‘Send
When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
Your name and contact details, including a valid email address which needs to be unique to your account
Your date of birth – you must be at least 18 years old
A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
Your betting currency and a deposit limit
A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when traveling abroad you may not be able to access your account.
We are unable to accept accounts or offer any of our products or services to clients resident in the following countries (USA, Aruba, Bonaire, Curacao, France, Netherlands, Saba, St Eutatius, St Martin):
Game provider
Restricted territories
Evolution Gaming
No Customers shall be accepted from Latvia, USA
The list of game providers and territories, where from the Customers are not accepts may be amended time from time.
- YOUR PERSONAL INFORMATION
2.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
2.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
2.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
2.4 By providing us with Your Personal Information, Youconsent to our processing Your Personal Information, including any of the same which is particularly sensitive:
2.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
2.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services,
including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
2.5 We may retain copies of any communications that You send to us (including copies of any emails) in order tomaintain accurate records of the information that we have received from You.